Return and Additional Expenses Policy

Return and Additional Expenses Policy

1. Delivery of Materials

• Standard Delivery: Finished materials will be provided within 14-21 business days after the completion of the shoot.
• Express Processing: An express processing service is available upon request for an additional fee.

2. Customization and Project Adaptation

• Tailored Services: Each project is customized to meet the individual requirements of our clients.
• Specific Arrangements: Shooting conditions, including travel to specific locations and the use of additional equipment (such as drones), are discussed and agreed upon separately.

3. Additional Expenses

• Travel and Equipment Costs: Any additional costs incurred during the project, including travel expenses or specialized equipment fees, will be itemized and added to the final invoice.
• Parking Fees: If paid parking is required at the shooting location, the cost of parking will be the responsibility of the client and included in the final bill.

4. Cancellation and Refund Policy

• Cancellation by Client:
  • The 30% deposit is non-refundable if the shoot does not take place due to the client’s cancellation, regardless of the timing.
• Cancellation by Revelis:
  • In the unlikely event that Revelis must cancel the shoot, clients will receive a full refund of any payments made, including the deposit, and the option to reschedule at a discounted rate.

5. Rescheduling

• Clients may reschedule the shoot date once without penalty, provided that at least 48 hours’ notice is given.
• Additional rescheduling requests may incur an administrative fee.
• The deposit will be applied to the rescheduled shoot date.

6. Payment Terms

• Deposit: A non-refundable deposit of 30% of the total project cost is required to secure the booking. If the shoot does not take place due to the client’s fault, the deposit is non-refundable.
• Final Payment: The remaining balance must be received from the client on the day of the shoot, immediately after its completion.
• Payment Methods: We accept payments via Zelle, wire transfer, and direct deposit.

7. Rights and Usage

• Copyright: Revelis retains the copyright of all images and footage until full payment is received.
• Usage License: Upon full payment, clients receive a license to use the images and footage for personal or agreed-upon commercial purposes.

8. Liability

• Revelis is not liable for any delays in delivery due to unforeseen circumstances beyond our control, such as extreme weather conditions or equipment failure.
• In the event that we are unable to deliver the agreed-upon materials, our liability is limited to a refund of any payments received.

9. Client Responsibilities

• Permissions and Permits: Clients are responsible for securing any necessary permissions or permits required at the shooting location.
• Site Access: Clients must ensure that the location is safe and accessible for our team and equipment.

10. Agreement Acceptance

• By booking our services, clients acknowledge that they have read, understood, and agree to the terms outlined in this policy.

For any questions or additional information, please contact us at:

• Phone: +1 (818) 256-0498
• Email: revelis.us@gmail.com

Thank you for choosing Revelis. We look forward to capturing your special moments.